How many people do you staff? Would we be assigned to one specific representative?
Our lead draftsman personally works on and oversees all CadKitchenPlans.com projects. We have several associates who assist as the workload dictates, all of whom are highly capable of providing all necessary assistance to our lead draftsman with regard to detailing and/or drawing electrical plans, foundation plans, exploded view details, etc.

What version of AutoCAD are you using?
We are currently using AutoCAD Architecture 2009 with full 3D and rendering capability.

What about custom built cabinets? Are cut lists and special construction developed and noted in the drawings?
Because AutoCAD does not offer a cabinet cut listing module we would have to provide them manually which is very time consuming. We have found it more efficient to invest our time drafting rather than cut listing. In AutoCAD we can provide molding details as well as custom appliance panel drawings, etc.

How do you address revisions?
Prior to starting the work we review exactly what changes you wish to see. We will assign a firm number based on the amount of time estimated for our services.

Are there possibilities for greater discounts based on volume over 3 simultaneous new projects? What if we send you 10 projects in two weeks?
Yes, we do offer volume discounts -- but only after we see the volume. After an appropriate number of jobs have been completed, we can discuss the possibility of discounts. For instance, projects 001 - 005 standard pricing, 006 - 010 at X% discount, 011 - 015 at X% discount. We have used this formula successfully with other clients and it seems to work for all involved.

If we are not satisfied with the design, what is our recourse?
We have never been faced with a dissatisfied client. Such a result could only occur if the drawings were not accurate because we did not understand what you were asking for [please see the job spec. sheet here link to project spec sheet] or if we were provided inaccurate information. Standard operating procedure is that we never start a project without all the necessary information. Our draftsmen are quite adept at understanding what clients are asking for - we rely on 20 + years of experience and it has yet to let us down. Regardless, CadKitchenPlans.com is paid through Pay Pal which does offer some protection in the event of dissatisfaction.